FAQ

Welcome to Keeve! To ensure a smooth shopping experience, these Terms and Conditions outline the rules and regulations for using our website and purchasing our products. By accessing our site and placing an order, you agree to the following terms:

1. General 🌏

  • Keeve is based in Indonesia 🇮🇩, but we ship worldwide
  • By using this website, you confirm that you are at least 18 years old or have permission from a parent/guardian.
  • We reserve the right to update, modify, or discontinue any part of our services without prior notice.
  • Most of our items have a pre-order time of 2-8 weeks. Our products are not meant for urgent orders. 
  • Only order if you are willing to wait.

2. Orders & Payments 🧾

  • All orders are subject to availability.
  • Prices are listed in USD and may change without notice.
  • We only accept Paypal. Your payment must be completed before your order is processed.

3. No Returns, Cancellations, or Exchanges ‼️

  • All sales are final. We do not accept any returns, cancellations, or exchanges requests.
  • Cancellations or refunds due to long waits or second thoughts will not be accepted.
  • If your item arrives damaged or defective, please contact us within 24 hours of delivery with photos of items and unboxing videos.
  • Refunds will be issued once we receive and inspect the returned product.
  • We have the right to reject any returns, cancellations, or exchange request if we deem them invalid.
  • Contact us at keevejastipcn@gmail.com before sending back any item.

4. Shipping & Delivery 🚚.

  • As most items are on Pre-Order basis, do contact us or check the description for more information.
  • Pre-Order items are shipped within 2-8 weeks depending on each item. Do contact us or check the description for more information. 
  • Shipping times vary based on location and carrier. We are not responsible for delays caused by carriers, customs, or other external factors.
  • Customers are responsible for providing an accurate shipping address. We are not liable for lost packages due to incorrect addresses.
  • Changing of address after order is confirmed will not be accepted.

5. Product Descriptions

  • We do our best to accurately describe our products. However, slight variations in color or size may occur. 
  • Please read the description before placing an order.

6. Intellectual Property 🔏

  • All content on this site, including logos, images, videos, and text, are the property of Keeve. Unauthorized use is prohibited.

7. Limitation of Liability 

  • We are not responsible for any indirect, incidental, or consequential damages arising from your use of our products or website.